Frequently asked questions

How long will one bottle last?

Used morning and evening as directed, a 30 ml serum lasts roughly two months. Once a month if you use it only at night. The 50 ml cream lasts about the same; the 15 ml eye cream lasts longer.

When will I see a difference?

Skin feels softer and more comfortable within days. Anything to do with the look of fine lines takes longer. Think in terms of six to eight weeks of consistent use. Anyone who promises faster is selling you something.

Is it genuine, and where does it come from?

Every bottle is sealed, genuine Caviar of Switzerland stock, made in Switzerland, with the caviar extract sourced in Aquitaine, France. If a seal is broken on arrival, tell us within seven days and we replace it or refund you in full.

What does delivery cost, and how fast is it?

Free, on every order, with no minimum. Orders placed before 14:00 UAE time on a working day are dispatched the same day and arrive in one to three working days with Aramex. You get a tracking link by email the moment it leaves us.

Can I return it?

Unopened products can be returned within 14 days for a full refund. For hygiene reasons we cannot take back an opened bottle unless it is faulty, damaged or not what you ordered, in which case we collect it free and refund you in full.

How do I pay, and is VAT added?

Securely at checkout by card. Prices are in UAE dirhams and no VAT is added. The price you see is the price you pay. We do not offer cash on delivery.

Can I use these with my other products?

Yes. Apply the serum on clean skin before your moisturiser. If you use a prescription treatment such as a retinoid, leave a few minutes between products and introduce a new one slowly.

Is there anything I should know before using them?

These contain caviar extract, so avoid them if you have a fish or seafood allergy. Patch test on the inner arm before first use. If you are pregnant or breastfeeding, speak to your doctor first. These are cosmetics, not medicines. For anything concerning your health, see a doctor.

Still not sure?

Message us on WhatsApp at +971 56 145 2526. A real person will tell you which product to start with, and which to skip.